AGL launches free rooftop solar monitoring service

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AGL is offering households with rooftop solar systems a free service to help them protect potential savings by monitoring their systems.

Solar Command Check gives customers with digital meters a daily update about the performance of their solar systems.

AGL New Energy executive general manager Elisabeth Brinton said most of the 1.7 million Australian households with solar installations have no monitoring in place at all.

“Although many manufacturers guarantee solar panels will produce a minimum of 80 per cent of capacity after 25 years and they cover defects for at least 10 years, most solar owners are unaware of how their system is performing,” she said.

“The savings generated by household solar panels depend on a range of factors. Some of our customers could save $1600 or more a year, depending on the size of their rooftop system, their electricity consumption profile, where they live and their electricity prices.

“However, research shows that at least one fifth of Australian households with PV systems had lost some of these savings because their solar panels had stopped working and required repairs or replacement at some point.”

Solar Command Check alerts registered customers if it detects a potential problem with their PV systems.

“This can help customers resolve major issues which could harm the return on their solar investment,” Ms Brinton said.

“We want customers to get the most out of their solar energy systems.”

The service is available to customers on a solar tariff with AGL, a smart meter with more than 30 days of data, who are registered for My Account on the AGL website, have no solar battery and are not already subscribed to our subscription-based Solar Command monitoring service.